At Trilex Security, we respect your privacy and want you to be assured that we will only collect, use and disclose your personal information for identified business purposes and reasons that you contract us for.
We would like to share with you the reasons we ask for your personal information, how we use your personal information, and how we keep your personal information confidential, and how you can inquire about the personal information we hold about you.
By personal information we mean the information that specifically identifies you as an individual and is provided to or collected by us. It includes information that you provide or that we collect from other sources with your permission. This may include your name and address, telephone numbers, home conditions, gender and marital status, family composition, banking or credit card records, payment history and credit references.
We Collect, Use and Disclose Your Personal Information to:
- Verify your identity: This is essential in setting up an alarm response action plan including your pass codes. It is also important in order to validate or cancel an alarm or respond to your questions and concerns.
- Provide you with the appropriate services. Your personal information allows us to understand your specific needs, provide you with the best security solutions and set up your services in accordance with your needs and lifestyle.
- Facilitate hassle free financial service. Your personal information allows us to utilize one of our hassle free methods to process payments for the services provided.
We would only ask you to consent for us to collect, use and disclose your personal information for the above purposes.
We may collect your personal information through our employees or representatives, your visit to our website, and financial reports including payment history.
We use your personal information only for the purpose of providing security services as requested by you. Your information remains confidential and is never shared with a third party unless you request and/or authorize us to do so. In the event that we are required by law to provide personal information we ensure that the legal grounds for the request are satisfactory and only provide the specific information requested. We would only disclose your personal information to a trusted third party to collect a delinquent account if we permitted by law to do so.
We will not give, sell, rent, or loan any of your Personal Information to any third party (with the exception of third parties performing functions on our behalf who have an obligation to keep your information completely confidential
Our Web server may collect the domain names, but not the email addresses of visitors to our Web site. We use the information to monitor and assist us in improving the contents on our site only.
When you fill out forms to provide us with your personal information such as your name, telephone number, address or email address to request more information from us, Trilex Security will take all commercially reasonable steps to establish a secure connection with your Web browser. We will treat and safeguard personal information collected on the Web site the same way as if the information is collected through other means.
Whenever our web site contains links to other non-Trilex Security Web site, although we always try to link only to Web sites that share our concern for customer information privacy, we are not responsible for their contents or their privacy practices.
We only keep your personal information for as long as we need it to effectively provide services to you. Trilex Security shall use care when storing or destroying your personal information in order to prevent unauthorized access.
For more information contact our Customer Care Department @ (613) 236-3434 or 1-866-9-TRILEX